Citizen friendly government services can avert bribery
ipaidabribe has been relentless in its aim to fight, and tackle corruption. The bribe reports on the site are crowdsourced information on how bribe-related transactions are rampant across government departments in the country, and the state of Karnataka as well.
The effort towards the anti-corruption campaign has gained momentum; as part of this campaign, ipaidabribe will be meeting with S V Ranganath, Chief Secretary of Karnataka and select invitees from his office, on June 25.
The discussion will revolve around corruption in the transport, registration and electricity supply services, and will be the first in a series of such presentations.
On this occasion, ipaidabribe will present audit reports of websites it has conducted, for both the transport as well as the registration and stamps departments.
In case of the RTO website, we found that there are no features and functionalities to obtain, for instance, permanent license appointments, to reschedule appointments, to check availability of next slots, to provide relevant information to customers and so on. The online process to obtain a learning license is also dysfunctional. Users are also not able to easily find the list of online services on the website.
ipaidabribe made suggestions on improving the usability of the site such as providing the above functionalities as also RTO locations. Similarly, for the registration department website, we did a gap assessment and documented the lack of local language support, lack of categorization in services offered; inaccuracies in the forms sections, lack of quick links for process, steps, documents, registrar office address, among several others.
We recommended several necessary additions such as dual language support, process flow in case of services, demo for critical services, online tracking of application status, feedback mechanism and so on.
Ipaidabribe believes that systemic change can tackle, and end corruption. We hope this meeting, which reflects very strongly the government’s willingness to begin a constructive discussion on the same, will provide a valuable platform for sharing thoughts on how to tackle corruption by being a part of the system.